Delivery Terms

Orders are sent all over Greece.

For orders over 150€ you get a free delivery all over Greece with transport companies in your area. In some regions (greek islands, Peloponnese and Attica) you may be charged 5€, so we deduct that amount here, so you can enjoy our free shipping policy.

For orders under 150€, the shipping cost  is upon the customer and is equal to 5€.

There is the possibility of being sent  by courier to your charge.

There is the possibility of to being sent to  Cyprus after a telephone briefing by Cuprys Airways   with your charge.

The orders abroad will be performed after communication with the user (by e-mail), and taking into consideration their preference of transfer.

Deliveries are usually completed within 10 working days.

STARLAMP- CHATZIIOANNOU K. & SON tries its best but is not responsible for delays in the delivery which are caused by situations out of its control. In such cases it is possible that the delivery will have an extra delay.

The property of the products is transmitted after the complete payoff. The merchandises travel on behalf of the customer.


RETURNS

If you want to return products, the return fee is paid by you.

There is no refund

In products of special offer there is no exchange.


Conditions Returns Not Defective Products

  • You contact by e-mail with STARLAMP- CHATZIIOANNOU K. & SON within 2 working days from the date you received the products and inform us of the number of order and the date.
  • The products are in exactly same condition as you bought them and has not been opened or used
  • The products are accompanied with the receipt or delivery note.

If  STARLAMP- CHATZIIOANNOU K. & SON  send you a mail where it is written that the company agrees with  the return of the products, you can send them to the address of the company.

We advice that when you receive your order, check (in the presence of the freight company) that the box is closed.

In case you find some problem please contact us at info@starlamp.gr within 2 working days.

All packages are inspected carefully before they get send.


Defective Products

If a product turns out to have problem from production, contact with us and the freight cost is also on STARLAMP- CHATZIIOANNOU K. & SON. The product will get repaired depending on the situation and will be sent back to you on our expense.

If the product cannot be  fixed you can choose another product of same value.

We can only accept as problem if the damage is from production. If we see that the product has been damaged with the responsibility of the customer, we don’t accept it. The product will be sent back to you in same condition and the shipping cost is yours.

The products are accompanied with the receipt.