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If you want to return products, the return fee is paid by you.
There is no refund
In products of special offer there is no exchange.
Conditions Returns Not Defective Products
If STARLAMP- CHATZIIOANNOU K. & SON send you a mail where it is written that the company agrees with the return of the products, you can send them to the address of the company.
We advice that when you receive your order, check (in the presence of the freight company) that the box is closed.
In case you find some problem please contact us at firstname.lastname@example.org within 2 working days.
All packages are inspected carefully before they get send.
If a product turns out to have problem from production, contact with us and the freight cost is also on STARLAMP- CHATZIIOANNOU K. & SON. The product will get repaired depending on the situation and will be sent back to you on our expense.
If the product cannot be fixed you can choose another product of same value.
We can only accept as problem if the damage is from production. If we see that the product has been damaged with the responsibility of the customer, we don’t accept it. The product will be sent back to you in same condition and the shipping cost is yours.
The products are accompanied with the receipt.